Privacy Policy

Version: June 29th, 2025

1. Introduction

Hotel Borsalino, headquarters at Rua Carlos Malheiro Dias 347, 4200-154 Porto, Portugal, collects and processes personal data to provide services efficiently and responsibly, in accordance with Regulation (EU) 2016/679 (GDPR).

2. Collected Data

During Reservation and Accommodation:
- Full Name
- Email address
- Billing Information
- Legal identification data (as required by Portuguese law)
During website navigation:
- IP Address
- Browsing data (through cookies and analytical services)

3. Finalidade do Tratamento de Dados

Process bookings and payments
Comply with legal and tax obligations
Manage communications and respond to requests
Improve user experience through anonymous analytics

4. Legal Basis for Processing

Contract Performance: To process reservations and provide contracted services.
Consent: For sending newsletters and promotional communications.
Legitimate Interest: For security management and fraud prevention.
Legal Obligation: To comply with legal and regulatory requirements.

5. Data Owner’s Rights

Access: Consult which personal data is processed.
Rectification: Update or correct personal information.
Deletion: Request the removal of data, unless there are legal obligations.
Portability: Request data transfer to another entity.
Opposition: Refuse the use of data for marketing.
Limitation of Processing: Temporarily restrict the processing of data.

6. Cookies

Necessary: Ensure the basic functioning of the website.
Analytics: Collect anonymous usage statistics.
Marketing: Used for personalized campaigns.

7. Data Security and Storage

We take technical and organizational measures to protect personal data. Access is restricted to authorized employees and governed by internal security policies.

8. Contacts and Complaints

Data Protection Officer (DPO):
Email: dpo@borsalino.pt
Address: Rua Carlos Malheiro Dias 347, 4200-154 Porto, Portugal

Autoridade de Supervisão: Comissão Nacional de Proteção de Dados (CNPD)
Site: www.cnpd.pt